Terms

Please read these terms and conditions before ordering any products from our website (www.hcsupplies.co.uk). You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

If you do not agree to these terms, you may not use this website. hcsupplies.co.uk (Wow Interiors Yorkshire Limited) reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits.

1.1 In these terms and conditions:

'goods' means the goods which the Supplier is to supply in accordance with these terms and conditions

'Supplier' means Wow Interiors Yorkshire Limited

'Website' means www.hcsupplies.co.uk

2.1 On completion of placing your order online, you will receive an email acknowledgement to the email address you supply when you order. Please note that this does not mean that your order has been accepted by us. The contract between us is formed when the goods are dispatched. We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order.

2.2 If goods are ordered over a weekend, Bank Holiday or after 2.00pm the order date is taken as the next working date.

2.3 If any goods are priced in error, we will not be bound to honour incorrect prices.

2.4 All prices advertised on this website are inclusive of VAT unless otherwise stated.

3.1 To cancel your order please email info@hcsupplies.co.uk.

3.2 If the order has already been dispatched, you will be unable to cancel your order. In these circumstances you will have to returns the goods yourself, as stated under the Returns Policy.

3.3 Bespoke items may not be cancelled after ordering.

3.4 Refunds will be issued as soon as possible and in any case, within 30 days.

4.1 The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods.

4.2 For goods which are shipped on a pallet, the goods will be delivered as close as possible to your front door. The delivery drivers are not insured to take their vehicles off the public highway. If your property is unreachable for any reason, such as access being on a private road, up a flight of stairs (such as flats), or any other obstruction (inc. Narrow streets), delivery will be made as near to your property as possible.

4.3 The delivery will be made by a single driver, so please ensure at least one able bodied person is available to assist the driver with the carrying.

4.4 The driver is not insured to take the goods inside your property. So therefore if the goods ordered are of a heavy or bulky nature, it is strongly recommended that at least two able bodied persons are available to get the goods inside the property.

4.5 Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Please do not arrange fitting of the items until they have been delivered and checked for discrepancies/damages.

4.6 Free delivery on certain goods only applies to England, Wales and the Scottish Lowlands. Please phone us for an accurate quote for delivery to other locations.

5.1 You agree to open all boxes of small items delivered by our courier, thoroughly check the goods for damage and notify us via email at info@hcsupplies.co.uk if there is damage/shortage within 24 hours. If the packaging of the item appears damaged on delivery, please note this on the delivery note.

5.2 For items dispatched using a pallet service, you agree to check the goods for damage. Any products damaged in transit must be noted at the time of delivery and documented on the delivery note. We will not accept claims for products damaged in transit that were signed for as being in good condition. If you have purchased a large number of items, it is advisable that you have another able bodied person to help in checking of the goods.

5.3 Worktops need to be checked on delivery and refused if any damage is present.

5.4 If part of an order is damaged on delivery, accept all of the order but make a note on the delivery note about which item(s) are damaged. Notify us within 24 hours and we will arrange collection of the damaged item(s) and delivery of the replacement item(s). Do not refuse delivery unless all items are damaged.

5.5 If you appoint someone else to receive and sign for the goods on your behalf, you agree to advise them that the goods must be checked and you accept full responsibility for any damage or losses if they sign on your behalf.

5.6 We can not consider any claims for damage or shortages 24 hours after delivery has been accepted.

5.7 From the time of receipted delivery of the goods. Any loss or damage to the goods shall be at your own risk.

5.8 If a bespoke item arrives damaged, a replacement will be dispatched once manufactured.

This applies to goods which develop a fault after installation. For faults due to transit see section 5.

6.1 All goods supplied come with a 12 month manufacturers guarantee. When products are stated as having longer guarantees, these guarantees are covered by the Manufacturer and not Wow Interiors Yorkshire Ltd.

6.2 In the event of faulty goods being returned at the expense of the customer, we will refund reasonable postage and packaging costs.

6.3 All returned faulty goods are tested by the manufacturer. If the item is found to be not faulty the product value will be refunded minus the cost of the testing process.

This applies to goods which develop a fault after installation. For faults due to transit see section 5.

7.1 If you do not require a product when you receive it, you may cancel your order at any time until the end of the seventh working day after the day on which you receive your goods. This is your cooling-off period. This does not apply to any items from our Kitchen Worktops category. Kitchen worktops cannot be returned.

7.2 To cancel your order please email us at info@hcsupplies.co.uk.

7.3 If you cancel your order, you will be responsible for returning the goods to us in a good condition and at your own cost. You have a responsibility of care by law to ensure that the goods are received by us in a good condition and unused.

7.4 We reserve the right to not accept any products where the packaging is damaged or defaced and therefore unsuitable for resale.

7.5 Unfortunately all worktops are non-returnable. We are unable to accept returns of worktops unless they are damaged in transit or faulty.

8.1 Once the items have been dispatched for delivery to you the customer, the service contract can not be cancelled.

8.2 The refusal of a delivery, will lead to the actual delivery costs and collection fees being charged.

8.3 Do not refuse delivery of a pallet unless all items are damaged, as you will be charged the actual delivery cost and collection fee.

8.4 Please make sure you have ordered the correct items. Products such as our worktops can vary in specification slightly from ourselves to other suppliers e.g. length, edge style . If you have any concerns about whether our products are the correct specification, please contact us prior to ordering and we will be happy to clarify anything for you.


8.5 The refusal of delivery due to incorrect items being ordered by you the customer (see 8.4), will lead to the actual delivery costs and collection fees being charged.