Returns & Refunds

If you want to return your product bought from HCSupplies you have until the seventh day after delivery of the item to let us know in writing that you would like to return your item for a refund. Please send us an email to [email protected] or write to us at our address on our contact page. This however does not apply to any item(s) from our kitchen worktops range. For example, kitchen worktops, breakfast-bars, splashbacks and upstands cannot be returned.

Faulty or Damaged Items

In the unlikely event your product arrives damaged or is faulty please contact us to arrange a replacement or refund. Worktops need to be checked on delivery and refused if any damage is present. For all other items please open and check your items as soon as possible and notify us within 24 hours of delivery if there are any damages.

Important Information

Please note that although that every effort has been made to ensure that the image on this page represents the product as best it can, all screens display colours differently due to a variety of reasons such as the type of screen and the settings. Therefore, we always recommend that you request a free worktop sample. Laminate samples can be requested by clicking here. If you require a sample of a worktop that is not a laminate worktop then please contact the manufacturer directly. Please allow 5-10 working days for sample requests due to the large volume of requests that we receive.

All products should be checked for any damage on delivery and solid surface products should be checked for colour consistency prior to installation. Any claims after installation relating to colour inconsistency are not covered by the product warranty.

IMPORTANT -

Please note that items from the following brands/ranges are made to order and therefore once an order is placed a cancellation is not possible: Apollo Magna, Apollo Quartz, Apollo Slabtech, Corian, Granite Worktops, Silestone, Zodiaq and Wood Worktops.