Please read these terms and conditions before ordering any products from our website (www.hcsupplies.co.uk). You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
1.1 In these Terms and Conditions
1.1 In these terms and conditions:
“Goods” means the goods which the supplier is to supply in accordance with these terms and conditions.
“Website” means www.hcsupplies.co.uk
2. Ordering of goods
2.1 On completion of placing your order online you will receive an email acknowledgement sent to the email address you have provided when you placed your order. Please note that this does not mean your order has been accepted by us. The contract between you the customer and us the supplier is formed when the goods are dispatched. We reserve the right at any time prior to acceptance to refuse any order or any part of an order.
2.2 If goods are ordered over a weekend, bank holiday or after 2:00pm on a working day the order date is taken as being the next working day.
2.3 All prices advertised on this website are inclusive of VAT unless otherwise stated.
2.4 In the event that there is a pricing error on the website then Wow Interiors Yorkshire Limited will not be bound to honour any orders made at that price.
2.5 By placing an order with us by phone, you will be automatically added to our marketing list. If you wish to be removed from this list please let us know by writing to us at our showroom address which can be found on the 'Contact Us' page of our website.
3.2 If your order has already been dispatched, you will be unable to cancel your order. In these circumstances you will have to return the goods yourself as stated under the Returns Policy (Please see sections 6 and 7).
3.3 Refunds will be issued as soon as possible in all cases and within 30 days from the day the order is cancelled and a refund requested by you the customer. Specially ordered items cannot be cancelled or returned unless damaged or faulty, this includes:-
-All made to order furniture or accessories
-Any items that are bespoke and made to customers specifications (ie radiators)
3.4 Please note that all deposits are non-refundable. If you wish to cancel an order where a deposit has been left we will be unable to refund this amount.
3.5 We are unable to accept cancellations of orders when you have informed us that you will collect the item as the items will be special ordered to us ready for collection.
3.6 All of our glass splashbacks are custom made to order and therefore once and order has been placed for these we are unable to accept cancellations on these items.
4. Delivery of Goods
4.1 The delivery of goods to you is deemed to be a separate contract for service, distinct from your contract for purchase. Delivery may be affected in one or more instalments. Changes to the delivery address made by you the purchaser after the goods have been handed to the delivery company may incur an additional charge of £20.00. Should the delivery be attempted but nobody is present that can accept the delivery, actual delivery costs will be charged to you, the customer.Please note that the actual delivery costs may be considerably more than you paid during the checkout process. A re-stocking fee of up to 30% may also be charged in some cases.
4.2 If an item on delivery is damaged, please ensure you make a note of this on the delivery paperwork and email [email protected] with the details. Do not refuse delivery unless every item is damaged. If you refuse a delivery with an undamaged item(s) included, you will be charged for the return and the re-delivery of that item(s). For large pallet deliveries please be aware that the costs will be considerably more than the delivery charge you would have paid at the checkout.
4.3.1 The delivery drivers are not insured to take their vehicles on roads other than the public highways. If you live in a remote or difficult to access location and your home is not on a public road, then the driver will deliver the goods to the end of the public road only. When placing your order you accept this and if you refuse delivery because the driver is unable to deliver the goods to your property then you will be charged the actual delivery costs and collection fees.
4.3.2 Upon delivery it is your responsibility to ensure that an able-bodied person is present during delivery to assist the driver with off-loading and carrying the goods. If nobody is present to assist the driver the goods will be taken back to the depot and the delivery attempt classed as failed. If the delivery attempt is failed there may be a re-delivery fee to be paid by you, the customer, before we are able to send the goods back out. If you wish to cancel the order after a failed delivery attempt you are entited to a full refund less the delivery charge. Please note that all deliveries are kerbside deliveries only.
4.4 Delivery dates are approximate and no liability whatsoever is accepted by us in respect of late deliveries. Do not arrange for any installers, kitchen fitters or other work persons to install the items until after they have been delivered and checked for discrepancies and to make sure the item(s) are undamaged.
4.5 If for any reason expected delivery will exceed 14 working days from the date of the receipt of the order the customer will be informed and given the opportunity to cancel the order.
4.6 In certain circumstances where large bulky items are being ordered for delivery to locations such as Devon and Cornwall or the Scottish Highlands for example, there may be an additional carriage charge. If your order falls into this category, then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.
4.7 Goods may be delivered to an alternative address (such as a neighbours address) and must be checked and signed for. If the delivery is to a communal building like a block of flats, please note that the driver may require help unloading but is only bound to deliver to the reception area, this assistance is required from all customers on delivery and is agreed before delivery. Should you wish for the goods to be delivered to you only you must request this when placing your order online in the notes section or in writing.
4.8 If we attempt to deliver the items you have ordered and you reject the delivery you will be charged actual delivery costs incurred by us. Please note that the actual delivery costs may be considerably more than you paid during the checkout process.
4.9 Without prejudice to the statutory rights afforded to consumers under English Law, www.hcsupplies.co.uk accepts no liability for any failure to ship products where this results from the inability to do so, resulting from acts of god, civil commotion, fire, floods, highly unseasonal weather. Legislation or other factors outside of our control or decisions on reasonable grounds not to do so for reasons of fraud or similar, provided that all reasonable steps have been taken to notify you within 14 working days of the date the order was received, that the products will not be shipped to you as ordered.
4.10 In such cases Wow Interiors Yorkshire Limited will not process any payment or will refund a payment made in full (within 30 days). It is your responsibility to ensure that you order from Wow Interiors Yorkshire Limited with sufficient lead time to prevent any loss or disappointment resulting from the non-shipment of goods.
5. Damages and Shortages
5.1 You agree to open all boxes and packaging of items delivered by our courier service, thoroughly check the contents for damage and notify us (within 24 hours) via email at [email protected] if there is any damage/shortage. If the packaging of the goods appears damaged on delivery please ensure that this is noted on the delivery note.
5.2 For goods dispatched using a pallet service you agree to check all the goods for any damage. Any products damaged in transit must be noted at the time of delivery and documented on the delivery note. We will not accept any claims for damaged goods in transit that were signed for as being in good condition but subsequently found to be damaged when checked after the initial delivery.
5.3 Worktops, breakfast bars, splashbacks and upstands need to be checked on delivery and refused if any damage is found to be present.
5.4 If part of an order is damaged on delivery, please accept all of the order but make a clear note on the delivery note about which item(s) are damaged. Notify us within 24 hours and we will arrange collection of the damaged item(s) and delivery of the replacement item(s). Do not refuse delivery unless all items are damaged.
5.5 If you appoint someone else to receive and sign for the goods on your behalf, you agree to advise them that the goods must be checked and you as the customer accept full responsibility for any damage or losses if they sign on your behalf without properly checking the goods.
5.6 We cannot accept or even consider any claims for damages or shortages if we are not informed of such within 24 hours after the delivery has been accepted by you the customer.
5.7 As the customer you accept full responsibility for any loss or damage to the goods once signed for.
5.8 If a bespoke item arrives damaged and is signed for accordingly (with the damage noted on the delivery note) a replacement will be dispatched once manufactured.
6. Returns Policy (if faulty)
This applies to goods which develop a fault after installation.
6.1 The majority of products supplied come with a 12 month manufacturer’s guarantee. When products are stated as having longer guarantees, these guarantees are covered by the product manufacturer and not Wow Interiors Yorkshire Limited.
6.2 In the event of faulty goods being returned direct to us at the expense of the customer, we will refund all reasonable postage and packaging costs once provided with a receipt for the same.
6.3 All returned faulty goods are tested by the manufacturer. If the item is found not to be faulty the product value will be refunded minus the cost of the testing process.
6.4 All solid surface items must be checked for colour matches within 24 hours of delivery and if any colours do not match we must be notified within 24 hours of delivery. Once the items have been fitted or worked on no replacements will be considered.
7. Returns Policy (non-faulty)
This applies to goods which develop a fault after installation. For faults due to transit see section 5.
7.1 If you do not require a product after you have received delivery, you may cancel your order at any time until the end of the fourteenth (14) working day after the day on which you originally received your order. This is called your “cooling off period”.
7.2 To cancel your order please email us at [email protected].
7.3 If you cancel your order, you will be responsible for returning the goods to us in good condition and at your own cost. You have responsibility of care by law to ensure that the goods are received by us in a good and unused condition.
7.4 We reserve the right not to accept any goods where the packaging is damaged or defaced and therefore unsuitable for resale.
7.5 Please note that any items that you wish to return that are not faulty will incur a 30% re-stocking fee. You are also responsible to cover the return delivery costs and ensure that all items are received by us in a brand new, unopened, undamaged, re-sellable condition.
7.6 Unfortunately all worktops, breakfast bars, splashbacks and upstands are non-returnable. We are unable to accept returns of worktops, breakfast bars, splashbacks and upstands unless they are damaged in transit or faulty from the manufacturing process.
8. Extent of Liability
8.1 We make every effort to ensure that the goods advertised for sale on our website are described accurately. However the descriptions of goods on the website do not form part of the contract between you the customer and us the supplier. They are designed to represent a general idea of the goods. You should always ensure that the goods which you are purchasing from us are suitable for your intended needs. We do not give any warranty that the goods which you purchase from us, are or will be suitable for your intended needs.
8.2 We will not be liable to you for any loss or damage which you may suffer as a result of any breach of contract by us, including, but not limited to, consequential loss to you and/or loss or damage to the property of third parties. In any event our liability to you arising directly from our negligence will not exceed the invoiced value of the goods. Nothing in this clause will limit our liability for death or personal injury resulting from our negligence. This clause does not affect your statutory rights.
8.3 We make every effort to ensure our website is free from viruses or defects. However we cannot guarantee that your use of this website or any website accessible through it will not cause damage or disruption to your computer. It is your responsibility to provide adequate protection for your equipment which you use to access our website. We will not be liable to you or to anyone else for any loss or damage which may be caused to any equipment arising as a result of your use of this website.
9. Law and Jurisdiction
The contract shall be governed by English Law and we and you consent to the exclusive jurisdiction of the courts of England and Wales. If you access the website from locations outside of this jurisdiction you are responsible for complying with any laws applicable to that location.
10. External Websites
This website may contain links to other websites on the internet that are owned and operated by third parties. Wow Interiors Yorkshire Limited is not responsible for the availability of or the content located on or through any external website, nor for any transactions between you and such websites. You should contact the website administrator or webmaster responsible for those external websites if you have any concerns regarding such links, content or transactions.
11. Protecting Your Security
11.1 We make every effort to ensure that the goods advertised for sale on our website are described accurately. However the descriptions of goods on the website do not form part of the contract between you the customer and us the supplier. They are designed to represent a general idea of the goods. You should always ensure that the goods which you are purchasing from us are suitable for your intended needs. We do not give any warranty that the goods which you purchase from us, are or will be suitable for your intended needs.
11.2 You agree that we may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency which may keep a record of that information.
12. Publication of Comments Online
12.1 You agree that we can publish any comments that you send to us concerning the quality of our service or products on our website. We may use your name and town of residence, but we will not publish such information as your email address, telephone number, website address or street address.
12.2 We aim to exceed our customer expectations however there may be occasions when a customer feels that they have not been treated fairly for whatever reason. If this is the case you agree that before posting any negative comments on any website, newsgroup, blog, social networking site or other online resource you agree to write or email the customer services manager explaining the problem and allowing up to 14 working days to investigate the matter and resolve the problem. If you are still unsatisfied then you agree to include the customer services reply in any online publication you make in order to provide any readers with a fair and balanced view.
12.3 Needless to say publication of any negative material that is untrue or unsubstantiated may result in an action for libel against the publisher.
13.1 All rights in the site design, text, graphics, interfaces and other content with the selections and arrangements there of belong to Wow Interiors Yorkshire Limited or its licensors. All rights are reserved. Permission is granted to electronically copy and to print hard copy portions of this website for the sole purpose of placing an order with Wow Interiors Yorkshire Limited. Any other use of materials on this website including reproduction for purposes other than those mentioned, modification, distribution or re-publication is strictly prohibited.
14. Worktop Category Information
14.1 Please note that the sizes listed on the website may vary due to the cutting process of worktop related products and they are generally cut slightly longer than the sizes listed due to slight laminate scratches etc when cutting. However you will always receive a useable piece of worktop of the listed size.
14.2 Laminate worktops and breakfast bars have a thickness tolerance of ± 2mm.
14.3 Please note that all laminate worktops and breakfast bars that are 1800mm or 2050mm in length are classed as half boards as the items are cut from full size boards. Every step to ensure a quality cut will be provided however all ends will need professionally re-finishing.
15. Glass Splashbacks Category Information
15.1 For glass splashback deliveries, you must check for any visible signs of damage to the packaging of your order before signing for the delivery. Any items that are damaged in transit must be noted at the time of delivery, and if possible delivery should be refused and returned with the driver. If the glass splashbacks arrive defective this should also be noted at the time of delivery and returned with the driver. If the glass splashbacks does not fit we cannot issue you a refund if the measurements match the measurements on your order (please note there is a +/- 2mm tolerance on glass items due to the manufacturing process. Please ensure you have thoroughly checked your order before signing for it. Once signed for, any claims made by you will be validated at our discretion and should be raised within 24 hours of receipt. Where you have asked us to leave your order in a safe place at your premises or with a friend or neighbour you do so entirely at your own risk. We recommend that you ensure the person receiving the delivery checks the order on your behalf. Where possible, we reserve the right to repair any defects rather than remaking that particular piece of glass or issuing any form of compensation. If the glass has been fitted we are unable to consider any claims of damage.
15.2 All of our glass splashbacks are custom made to order and therefore we are unable to offer any returns or exchanges on these items.